Hatt Pilates FAQs
When can I use my additional class credits?
You can use these whenever you like and can book them up to 4 weeks ahead from when you call us. However, all types of Pilates class credits expire upon termination of your membership.
I’d love to sign up for the membership but I am not ready to come back to clinic yet – can I sign up and just access the online and pre-records for now?
Of course. Once you sign up to become a member, you will have full access to all of the online live and pre- records enabling you to do daily classes if you wish.
What happens to my existing membership?
If you take up a new membership then this will simply transfer over from the old one. We will discuss your account status with you at the point of transferring you over.
Why can’t I pay as I go anymore?
The new classes will be smaller groups which limits the number of attendees that we can accomodate throughout the week. We feel passionately about you getting great value and moving to a members only service will enable us to do that.
As a member what happens to my ‘lockdown’ credits?
These can be transferred forward as new class credits or clinic credit to use on our other services.
What if I don’t want to join the new membership but I have class credits remaining from before lockdown?
You won’t be able to attend any classes but you could use the funds towards Pilates 1:1’s. Alternatively we can review your account with you and are able to offer a transfer to clinic credit or a refund.
If I don’t want to move to the new membership do I still have to give one months notice to cancel?
No you won’t need to provide one months notice on this occasion. These are unusual times for all of us and we recoginse we have made changes to your previous agreement so are happy to accept immediate notice.
Can I do an online membership only?
You can choose to mostly use the online live and pre-recorded classes within the Class Membership and these will still offer you great value if you are a regular user. However we would still prefer to see you in clinic each month, either for a class, 1:1 or movement screen as we want to make sure that you are getting the maximum benefit from Pilates at Hatt’s.
Our Pilates team are passionate about clinically specific, expert movement correction and exercise progressions. Whilst online classes are excellent for regular extra practice they are no substitute to us being able to work with you in person.
How long will the new classes be?
Our 4:1 classes are 50 minutes in duration. This is a good time for a small focused class.
I’ve never used a reformer before – will the new classes be suitable?
Definitely! You are going to get the best of both worlds – something Danny, Marilyn and Jill feel very passionately about. With just 4 people in each class you will get lots of support and guidance to make sure you are comfortable.
Can I do 2 or more classes per week?
Yes, absolutely! This hasn’t changed so if you would like to book 2 or more guaranteed spaces each week, you can purchase multiple memberships and benefit from a 5% discount which will be applied to your direct debit. Alternatively, you can purchase additional flexible class credits to use at a time that suits you.
What can my 10% Hatt Clinic discount be used for?
This discount can still be used for ALL non-Pilates services and products at the clinic with just 1 exception – Quickstarts (as these are significantly discounted already). It cannot be used in conjunction with any other special offers or discounts and is only for your personal use.
*All the additional discounts you receive as a Hatt Pilates member are valid whilst you maintain your active Hatt Pilates membership direct debit.
What is the cost of a discounted 1:1?
The discounted 1:1’s (including additional Movement Screens) are £49 , which is a saving £15 per session.
What happens if my regular guaranteed in-clinic class falls on a bank holiday?
If this occurs on one of the 5 remaining bank holidays (the 3 at Xmas and New Year are already excluded due to the annual break) then you can choose to:-
- Call us any time from 2 weeks before your regular class, up until 24 hours before the class, to arrange a Make up*
- On the day of the class we will automatically apply a flexible class credit onto your account. This credit does not expire and can be used at any time in the future.
When is the Christmas and New Year break?
This encompasses the 2 calendar weeks (Mon-Sun) that cover the Xmas and New Year Bank Holidays.
Why can’t I give more than 2 weeks notice to arrange a Make up* class?
This is to avoid ‘blocking’ available membership slots, so that new patients have the opportunity to start a Pilates membership and be able to book their desired regular class.
Why can’t I move my Make up* class once it is booked in?
This is due to the extra costs of ongoing booking administration. Our monthly membership fees are set with this service level in mind.
What happens if my class is cancelled due to instructor unavailability?
We will always do our best to have the class covered by another clinician in the first instance. However, if this is not possible, we would offer to book you a Make up* class (to be booked in up to 4 weeks following this cancellation), or give you the option of a flexible class credit.
What happens if the clinic is closed due to extreme weather or unforseen circumstances?
Fortunately these scenarios are really quite rare. Again for any missed classes due to this we would offer to book you a Make up* class (to be booked in up to 4 weeks following this cancellation), or give you the option of a flexible class credit.
I realise at the weekend that I cannot make my Monday class, how do I give notice of this?
Our phone lines are open on Saturdays and we also have an answer machine that is available the rest of the weekend. Your time of call is logged and as long as we have the required 24 hours notice then we will call you back to see if you want to arrange a Make up* class.
I can’t attend my class so can I request a flexible class credit instead of a Make up* class?
We can only offer flexible class credits in circumstances when we are not able to run your guaranteed class.
Can I swap my free Pilates annual movement screen for a different screening appointment or service the clinic?
This appointment benefit is specifically related to your Pilates membership and is not transferrable or refundable.
Does the free Pilates annual movement screen have to be completed by a Pilates instructor?
Yes. It is important that the Pilates team are involved in your ongoing analysis and ideally we always recommend you book this with the instructor you see most often.
Will my direct debit monthly fee change at any time?
We review our fees once each year with any changes taking effect in September. We will always give you more than 1 months notice of any changes.
How do I cancel my membership?
We need one full calendar months notice for this, and you can simply let us know (by phone or email). Please don’t cancel your direct debit until you have spoken to our team.
i.e. If you want to stop attending in May then please let us know on or before the 1st April. If you don’t give the agreed notice then a months membership fee will become chargeable.
If I cancel my membership can I rejoin
Yes of course. However please be aware that you may not be able to get the same class day and time that you had before. Additionally a £70 rejoining fee will be payable if you cancel and rejoin within a 3 month period.
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