No, you just need to do a 1:1 with one of our Pilates team before your first class. However, if you’ve never done Pilates before a Quickstart can be a great way to get started.
You are welcome to join at anytime. If you join before your first direct debit is due our team will take an interim payment which will enable you to start right away.
As we run small, personalised and tailored group sessions, this limits the number of attendees that we can host throughout the week. We feel passionately about giving our members added value wherever possible so they can get the most out of Pilates which means prioritising the limited space we have for members only.
Yes, absolutely! If you would like to book 2 or more guaranteed spaces each week, you can purchase multiple memberships and benefit from a 5% discount which will be applied to your direct debit. Alternatively, you can purchase additional flexible class credits to use at a time that suits you.
This discount can be used for ALL non-Pilates services and products at the clinic with just 1 exception – Quickstarts (as these are significantly discounted already). It cannot be used in conjunction with any other special offers or discounts and is only for your personal use.
*All the additional discounts you receive as a Hatt Pilates member are valid whilst you maintain your active Hatt Pilates membership direct debit.
The discounted 1:1’s (including additional Movement Screens) are £49 , which is a saving of £15 per session.
If this occurs on one of the 5 remaining bank holidays (the 3 at Xmas and New Year are already excluded due to the annual break) then you can choose to:-
1.Call us any time from 2 weeks before your regular class, up until 24 hours before the class, to arrange a Make up*
2. On the day of the class we will automatically apply a flexible class credit onto your account. This credit does not expire and can be used at any time in the future.
This encompasses the 2 calendar weeks (Mon-Sun) that cover the Xmas and New Year Bank Holidays.
This is to avoid ‘blocking’ available membership slots, so that new patients have the opportunity to start a Pilates membership and be able to book their desired regular class.
This is due to the extra costs of ongoing booking administration. Our monthly membership fees are set with this service level in mind.
We will always do our best to have the class covered by another clinician in the first instance. However, if this is not possible, we would offer to book you a Make up* class (to be booked in up to 4 weeks following this cancellation), or give you the option of a flexible class Credit.
Fortunately these scenarios are really quite rare. Again for any missed classes due to this we would offer to book you a Make up* class (to be booked in up to 4 weeks following this cancellation), or give you the option of a flexible class credit.
Our phone lines are open on Saturdays and we also have an answer machine that is available the rest of the weekend. Your time of call is logged and as long as we have the required 24 hours notice then we will call you back to see if you want to arrange a Make up* class.
We can only offer flexible class credits in circumstances when we are not able to run your guaranteed class.
This appointment benefit is specifically related to your Pilates membership and is not transferable or refundable.
Yes. It is important that the Pilates team are involved in your ongoing analysis and ideally we always recommend you book this with the instructor you see most often.
Posted by Steph Hatt in on September 8th, 2020
Unfortunately not. All direct debits need to go out on 24th of each month.
Posted by Steph Hatt in on September 9th, 2020
We review our fees each year and will always give you more than 1 months notice of any changes.
We need one full calendar months notice for this and you can simply let us know by phone or email. Please don’t cancel your direct debit until you have spoken to our team.
i.e. If you want to stop attending in May then please let us know on or before the 1st April. If you don’t give the agreed notice then a months membership fee will become chargeable.
Yes of course. However please be aware that you may not be able to get the same class day and time that you had before. Additionally a £70 rejoining fee will be payable if you cancel and rejoin within a 3 month period.