Do I have to do the Quickstart Pilates before joining Pilates at Hatt’s?

No, you just need to do a 1:1 with one of our Pilates team before your first class. However, if you’ve never done Pilates before a Quickstart can be a great way to get started.

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What happens if I join part way through a month?

You are welcome to join at anytime. If you join before your first direct debit is due our team will take an interim payment which will enable you to start right away.

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Why can’t I just PAYGO for classes?

As we run small, personalised and tailored group sessions, this limits the number of attendees that we can host throughout the week. We feel passionately about giving our members added value wherever possible so they can get the most out of Pilates which means prioritising the limited space we have for members only.

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Can I do 2 or more classes per week?

Yes, absolutely! If you would like to book 2 or more guaranteed spaces each week, you can purchase multiple memberships and benefit from a 5% discount which will be applied to your direct debit. Alternatively, you can purchase additional flexible class credits to use at a time that suits you.

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What can my 10% Hatt Clinic discount be used for?

This discount can be used for ALL non-Pilates services and products at the clinic with just 1 exception – Quickstarts (as these are significantly discounted already). It cannot be used in conjunction with any other special offers or discounts and is only for your personal use.

*All the additional discounts you receive as a Hatt Pilates member are valid whilst you maintain your active Hatt Pilates membership direct debit.

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What is the cost of a discounted 1:1?

The discounted 1:1’s (including additional Movement Screens) are £49 , which is a saving of £15 per session.

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What happens if my regular in-clinic class falls on a bank holiday?

If this occurs on one of the 5 remaining bank holidays (the 3 at Xmas and New Year are already excluded due to the annual break) then you can choose to:-

1.Call us any time from 2 weeks before your regular class, up until 24 hours before the class, to arrange a Make up*

– or-

2. On the day of the class we will automatically apply a flexible class credit onto your account. This credit does not expire and can be used at any time in the future.

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When is the Christmas and New Year break?

This encompasses the 2 calendar weeks (Mon-Sun) that cover the Xmas and New Year Bank Holidays.

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Why can’t I give more than 2 weeks notice to arrange a Make up* class?

This is to avoid ‘blocking’ available membership slots, so that new patients have the opportunity to start a Pilates membership and be able to book their desired regular class.

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Why can’t I move my Make up* class once it is booked in?

This is due to the extra costs of ongoing booking administration. Our monthly membership fees are set with this service level in mind.

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What happens if my class is cancelled due to instructor unavailability?

We will always do our best to have the class covered by another clinician in the first instance. However, if this is not possible, we would offer to book you a Make up* class (to be booked in up to 4 weeks following this cancellation), or give you the option of a flexible class Credit.

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What happens if the clinic is closed due to extreme weather or unforseen circumstances

Fortunately these scenarios are really quite rare. Again for any missed classes due to this we would offer to book you a Make up* class (to be booked in up to 4 weeks following this cancellation), or give you the option of a flexible class credit.

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What if I realise at the weekend that I cannot make my Monday class, how do I give notice of this?

Our phone lines are open on Saturdays and we also have an answer machine that is available the rest of the weekend. Your time of call is logged and as long as we have the required 24 hours notice then we will call you back to see if you want to arrange a Make up* class.

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I can’t attend my class so can I request a flexible class credit instead of a Make up* class?

We can only offer flexible class credits in circumstances when we are not able to run your guaranteed class.

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Can I swap my free Pilates annual movement screen for a different screening appointment or service the clinic?

This appointment benefit is specifically related to your Pilates membership and is not transferable or refundable.

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Does the free Pilates annual movement screen have to be completed by a Pilates instructor?

Yes. It is important that the Pilates team are involved in your ongoing analysis and ideally we always recommend you book this with the instructor you see most often.

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Can I change the date of my direct debit?

Unfortunately not. All direct debits need to go out on 24th of each month.

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Will my direct debit monthly fee change at any time?

We review our fees each year and will always give you more than 1 months notice of any changes.

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How do I cancel my membership?

We need one full calendar months notice for this and you can simply let us know by phone or email. Please don’t cancel your direct debit until you have spoken to our team.
i.e. If you want to stop attending in May then please let us know on or before the 1st April. If you don’t give the agreed notice then a months membership fee will become chargeable.

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If I cancel my membership can I rejoin?

Yes of course. However please be aware that you may not be able to get the same class day and time that you had before. Additionally a £70 rejoining fee will be payable if you cancel and rejoin within a 3 month period.

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