Frances Smart

Frances studied Business and Administration at Trowbridge College where she learnt essential skills in customer service and administration, and ever keen to put those skills in to practice, spent her weekends gaining work experience at her local M&Co store.

Following Fran’s graduation, she was offered a full-time job at M&Co, and over a career spanning 8 years at the store, was promoted through to an assistant manager where she was responsible for all customer queries, health & safety and the smooth running of the store.

Working at a clothing store, Fran enjoyed making people feel good on the outside, but it was time for a change – a change to making people feel good on the inside – and that’s where Hatt’s come in. Fran was thrilled to be joining our Patient Services team, and hasn’t looked back since.

In her spare time, Fran enjoys drawing and painting, reading manga (no, it’s not a typo – manga is actually a Japanese comic book), and playing video games with her fiancé.