Patient Services Team
As part of the Patient Services Team at Hatt Clinic, you are the glue that holds our clinical team and patients together. You are the first impression, the last impression and everything in-between for our patients.
When you join Hatt Clinic you join the mission of ‘inspiring people to prioritise their health, helping them to keep moving and active throughout their lives’ which is why your days will be challenging, varied and incredibly fulfilling.
Your role will be to provide a gold standard level of service for our patients.
Your daily tasks will include:
We run very successful, busy clinics so you will often be working with another team member on front of house throughout the day. You will work without supervision on a day-to-day basis, giving you the responsibility of running the clinic and the autonomy to make decisions. This can provide great job satisfaction and fulfilment for the right candidate.
As a Patient Services team member, most of your day will be centred around our patients, so building a strong rapport with them is the key to success.
You will be blown away by the support you will get from your team mates. Both in work and outside of work.
You will be coached and supported to be the best version of you.
We try to keep your hours as consistent as possible. There may be circumstances where you may need to adapt your hours but this will be discussed with you and with plenty of notice.
Yes, we contribute up to 3% and we encourage you where possible to contribute also.
Annual leave at Hatt’s is generous because we appreciate how hard everyone works and how important rest and recuperation is. You will receive 6.5 weeks of annual leave (including bank holidays) which increases to 7.5 weeks the longer you are with the company.
There is free parking available within a 5-minute walk to our Frome and Devizes clinics. There is a pay and display car park right outside our Marlborough clinic and free parking around a 15-minute walk away from the clinic.
Our Patient Services team don’t wear a uniform. However, we do have a dress code that is smart and professional wear.
It depends on your role within the company. As a health and movement clinic, we need to be able to offer availability before and after work and sometimes at weekend to accommodate the needs of our patients. We recognise that you have personal commitments, and we always take these into consideration as much as we can when putting your diary hours together.
