Patient Services Team
Patient Services careers at Hatt Clinic
Working on reception at a private clinic isn’t like working on reception anywhere else.
At Hatt Clinic, patients choose to be here. They’re invested in getting better, they’re grateful when things run smoothly, and they notice when someone genuinely cares. As the first person they see, that someone is you.
You’ll need to be organised, warm, and someone who takes real pride in their work. In return you’ll be part of a close team, properly supported from day one, and working somewhere that feels good to come to every morning.
If this sounds like you, we’d love to hear from you.
Your role in the Patient Services team at Hatt Clinic
As a member of our Patient Services team, you’ll be based in-clinic. It’s a busy and fast-paced environment where every day is different and brings new challenges.
You’ll be working closely with the clinical team, creating a positive and welcoming environment and delivering gold-standard customer service.
On a daily basis, you’ll be the first point of contact for our patients — in person, over the phone and by email. You’ll also be responsible for clinic admin, including managing the booking system, maintaining accurate patient records and processing payments.
This is a rewarding role, supporting patients as they progress through their treatment. In return, you’ll receive a competitive salary of £13 per hour and a generous holiday allowance, starting at 6.5 weeks and including bank holidays. Plus benefits including training, career progression and discounted services.
If you’re interested in joining us, click the button to see our vacancies. If we don’t have any patient services vacancies for you right now, call us on 01380 730473 or contact us to register your interest.
Why choose Hatt Clinic?
Be inspired
You’ll work with a brilliant team of people, committed to coaching and supporting you to be the best version of you.
Make a difference
As part of the Hatt Clinic team, you’ll be helping us inspire the local community to take a proactive approach to their health and movement.
Career progression
If you have the desire to learn and develop, the sky is the limit at Hatt Clinic.
Frequently Asked Questions
Do I need to have previous experience in a healthcare setting?
Although previous healthcare or clinic experience is advantageous, it isn’t essential for joining our Patient Services team.
We welcome people with a positive, can-do attitude, who are open to coaching, training, and regular feedback. What’s most important to us is that you’re friendly, organised, adaptable and genuinely care about providing a great experience for our patients.
We’ll provide you with the training and support you need to develop your knowledge and confidence in the role.
Is there opportunity for progression within this role?
Absolutely. We like to work to your strengths and support you in developing your skills and career. Through regular 1:1s with your line manager, we’ll discuss your goals, identify areas you’d like to develop and create a plan to help you progress.
Once you’re fully established in your role, there may also be opportunities to take on additional responsibilities and project work alongside your day-to-day Patient Services duties. This could allow you to develop new skills, contribute to the wider business and explore areas that particularly interest you.
For those looking to progress within Patient Services, there is the opportunity to work towards roles such as Senior Patient Services Coordinator and Patient Services Lead. We want to help you build on your strengths and provide opportunities to grow with Hatt Clinic.
Are my working hours likely to change?
As part of the head office team, your working hours tend to be from 8.30am until 5pm but there is an option to work flexible hours and also to work remotely for some of your week depending on your role.
Would you contribute towards my pension?
Yes, we contribute up to 3% and we encourage you where possible to contribute also.
How much annual leave is available?
Annual leave at Hatt’s is generous because we appreciate how hard everyone works and how important rest and recuperation is. You will receive 6.5 weeks of annual leave (including bank holidays) which increases to 7.5 weeks the longer you are with the company.
Is there parking outside the clinics?
There is free parking available within a 5-minute walk to our Frome and Devizes clinics. There is a pay and display car park right outside our Marlborough clinic and free parking around a 15-minute walk away from the clinic.
Can you tell me more about your social events?
We believe in taking the time to celebrate our team and enjoy time together outside of the clinic. Each year, we organise a company-wide weekend away in September, giving everyone the opportunity to unwind, relax and have fun with colleagues.
We also host an annual Christmas dinner and awards evening, where we come together to celebrate the team’s achievements and recognise individual contributions.
Throughout the year the Patient Services team also enjoys organising smaller social events, which can range from meals out and drinks to activities such as escape rooms. There’s always something to look forward to, and our social events are a great way to build relationships and get to know colleagues outside of the working environment.