How we collect your information

We collect information in a few different ways:

When you contact us, you give us certain information voluntarily. This includes your name, email address, phone number, and any other information you give us.

When you signup for latest news, advice and offers, you give us your name & email address so we can send out the newsletters to you at periodic intervals. All newsletters include an unsubscribe link so you can opt out at any time.

Another way we collect information is through the use of cookies (small text files sent by your computer each time you visit our website, unique to your browser) to make our website better. We use persistent cookies (that last until you or your browser delete them). Some of the cookies we use are –

Google Analytics

Google Analytics is a web analytics service provided by Google, Inc. (“Google”), to help Hatt Clinic understand how our web sites are used. Information about your use of our website, including your IP address, may be transmitted to Google and stored on their servers. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

More information:

To opt out of being tracked by Google Analytics across all websites visit

YouTube videos

YouTube is used by the website to store and show video content. These cookies are set by YouTube to track usage of its services. The YouTube Cookies are only installed when you press play.

More information:

Facebook Pixel

Third party pixels help us to reach our existing audience on Facebook and supply them with relevant content. These are maintained for between 30 and 180 days.

When a new user visits our website for the first time, we show an alert that this website uses cookies and take an acceptance to make the experience more interesting.

Your browser probably gives you cookie choices. For example, most browsers let you block “third party cookies,” which are cookies from sites other than the one you’re visiting. Those options vary from browser to browser, so check your browser settings for more info.

By continuing browsing this website, you give us your consent to use the collected information.

How you can refuse or opt out of cookies

Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all. If you wish to block cookies, please follow the relevant instructions. Take care to ensure that the instructions you select match the type and version of your browser software:


  1. Open Internet Explorer, click the Tools button, and then click Internet options
  2. On the Privacy tab, move the slider up to Block all cookies

More informationInternet Explorer support


  1. Open Internet Explorer by clicking the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer
  2. Click the Tools button, and then click Internet options
  3. Click the Privacy tab, and then, under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK

More informationInternet Explorer support


  1. Click the Chrome menu on the browser toolbar
  2. Select Settings
  3. Click Show advanced settings
  4. In the “Privacy” section, click the Content settings button
  5. In the “Cookies” section, select “Block sites from setting any data”

More informationChrome support

Mozilla Firefox

  1. Select ‘Tools’ from the main task bar and then ‘Options’
  2. Click on the ‘Cookie’ panel
  3. Select the Privacy panel
  4. Under the ‘Cookies’ section uncheck the ‘Accept cookies from sites’ option
  5. Click ‘OK’

More information: Firefox support

Safari 7

  1. Click on the Tools button from the main task bar and then ‘Preferences’
  2. Click on the ‘Security’ panel
  3. Under the ‘Accept Cookies’ section click on ‘Never’
  4. Click on the X in the top right corner to close box

More information: Safari support



Here at Hatt’s we are committed to protecting the security and privacy of your personal information and under the General Data Protection (GDPR) want to keep you updated about how we collect and use your personal information.  Our Privacy policy applies to all data collected via our website and in clinic services.

Types of Information We Collect

We may collect personal information from you which can be used to identify you such as your name, address, date of birth, email address, telephone number, medical insurance membership and authorisation numbers.  We also hold GP & Consultant details and details of treatment provided, including medical history.

Information will be collected:

  • When you register with the Clinic
  • Throughout your treatment with us
  • When your personal information changes or is updated (such as change of address)
  • We may also receive information from a third party such as family members, GPs and Consultants, School medical centres.

In some circumstances it may be necessary for us to contact third party providers to supplement the personal information you give us (e.g., validate your private medical insurance when processing invoices) to help us maintain the accuracy of your data and provide you with a better service.

Collection and use of children’s personal information

We only collect personal and medical information required to effectively treat children, this information will be obtained from the parent or guardian, and records will be stored in line with Data Protection laws and all the confidentiality guidelines issued by the professional bodies such as CSP, HCPC.

What we do with your information

We hold personal details including medical information and use this for medical and internal record keeping and to let you know what is going on at the Clinics.

We do not sell your information to third parties, and only share your personal information with third parties such as GPs, Consultants, insurance companies and our external providers who support us in delivering service to our patients.

The confidentiality of your personal information is of the utmost importance to us and we comply with the Data Protection Laws and all the confidentiality guidelines issued by professional bodes such as CSP and HCPC.

We may use your Personal Information for the following:

Clinic Registration/Appointments:
We will use your name, address, date of birth, telephone numbers, and email address to register with Hatt Health & Movement Clinic for the services we provide and to communicate information to you.  We may obtain additional personal information about you such as address changes and changes to your health information, correspondence from other healthcare professionals and insurance companies throughout your treatment and also if you return to the clinic in the future to keep our records current.

Invoicing & Insurance Companies:
When we process insurance claims on your behalf your name, address, date of birth and insurance policy details will need to be provided to your insurance company to enable them to process the claim.

Appointment Reminders and Clinic News:
We may use your information to send confirmation and reminder emails for our appointments and for any correspondence regarding your treatment and where we have obtained your consent, we may use your information to send you news and updates at the clinic.

Requests from third parties (e.g., solicitors if there is a personal injury claim):

We will only provide physiotherapy records on request providing we have written authorisation from you.

Accessing Your Personal Information:
You have the right to access the personal data which we hold on you free of charge and we will provide this information within one month of receipt of the request.  If the request for data is complex or numerous we may have to extend this period by a further 2 months.

Updating your Personal Information
If you would like to update, change or correct any of your information, please get in touch with us by email.

Data Retention
As we are processing your data to comply with our legal obligation to provide healthcare services we also have an obligation to retain your personal information.

All our staff have a legal duty to respect the confidential information we hold about you and each member of staff’s access to your information is restricted to what is needed for their role.

How to Contact Us
If you have any questions about this Privacy Statement please contact the Data Protection Officer at or Hatt Health & Movement Clinic, Couch Lane, Devizes SN10 1EB

We may change or update our Privacy Notices at any time.