Patient testimonials

What it’s like to be a patient at Hatts

Louise Spencely

My appointments with Harpreet have released my left shoulder, which was pretty much locked after a rotator cuff injury that I was ignoring in the hope it would heal on its own. The treatment, advice and exercises she gave me have set me on the road to recovery. I found her very clear in her explanations of the issues with my shoulder and the "road map" for recovery, and the exercises she gave me were pitched at exactly the right level. At each session I was able to progress to the next level of exercises. Her manner is professional and friendly and I would highly recommend her to anyone needing physiotherapy treatment.

Richard Dunn

Marcia was very professional and exuded a confident approach to my particular podiatry problem. She has an excellent manner in dealing with clients and is a credit to the company.

Louise Spencely

My initial rehab session with Lani was exactly what I needed. She explained everything clearly and the exercises were all pitched at exactly the level I need to progress with healing my rotator cuff muscles. I'm looking forward to the subsequent sessions.

Philip Lamb

After a recent GP appt, where I received a vague diagnosis, I was encouraged to seek physio. From walking through the front door at the HATT Clinic the level of service was exceptional & reassuring. I was seen by Daniel, who was equally perplexed by my diagnosis, nevertheless, he was determined to make sense of my condition. By the time he completed my assessment I had a much warmer feeling about what I have and the limitations associated with it. He then suggested a range of exercises that would be beneficial which we rehearsed. I have since received a programme of exercises to follow, which I do, and should it be necessary to return I would without hesitation. Thank you.

Elizabeth Hudson

My first ever podiatry experience and certainly a good one! Following a relevant medical history, careful and thorough examination of my feet, Clementina explained what she would do and performed this with care and skill. She also checked the blood flow in my feet. Finally, she recommended two products, which she felt would help my skin. I have made an appt to see her again in 3/12. A friendly, skilful and knowledgable professional.

Renata Reynolds

Visited Olivia for a neck/shoulder massage to reduce tension. She did a great job. Very friendly, efficient and knowledgeable.

Lynn Steel

Ebot was very good at listening to the problems I have been having since October. Very thorough explaining what he was doing and I felt reassured after seeing him. Already have a few more appointments booked.

Paul Dyton

I found Marcia a delightful young person, very professional and personable, who managed my visit and treatment in a first rate manner……. a credit to the practice

Mrs. Imogen Tyrrell

I was totally amazed by the professionalism, kindness, positivity and discovery of what can be done to improve health. It was a complete eye opener. I was blown away! I was not expecting to come away feeling that my problem could be sorted out. I learnt so much about my body a d the way forward. Gill was so friendly. I felt and still feel wonderful!!

John Aldersey-Williams

I had an initial consultation with Rob, for a long standing shoulder issue. He was attentive, thoughtful and insightful. He provided some initial manual therapy, which seems to have helped, and arranged a further (more diagnostic) appointment with a colleague. I felt that I was entirely in safe hands (literally and figuratively), and will be returning to Hatt to get this shoulder sorted out, and for anything else in future.

Noel Barrett-Morton

I have just had my first appointment with Ebot for back pain. He had obviously taken time to read the notes from my GP so was aware of my various health issues. He is both charming and professional and positive about improving both my movement and posture. He is a credit to Hatts.

Bill Perrins

An introduction to pilates. Marilyn allayed my fears of this new, to me, activity and made it an enjoyable experience. I look forward to joining in the regular classes. Thank you.