Patient testimonials

What it’s like to be a patient at Hatts

Matthew Smith

My recent visit was for an initial Strength and Movement 1:1 with Danny. He clearly communicated what the session was about, discussed my current strength with me, and took me through how the classes worked. He then took me through some of the exercises I will be doing; again he was very clear in explaining these to me and supporting me through doing them with adjustments where necessary. We have set some goals and I look forward to starting the classes.

Janette Higgs

I requested an appointment because I had a very sore big toe caused by an ingrown toenail. Mel cut my toenail which immediately gave me relief. She gave advice on my toenails and foot conditions of both feet, conditions of which I was unaware. She advised me how to treat these conditions and I was able to start treatment straight away. Thank you so much Mel.

Michael Salmon

Initial consultation with Daniel for an old ankle injury. Daniel was friendly, approachable and professional. The process and his diagnosis were explained in easy to understand language and the first treatments already seem to be working! The recommended exercises were waiting for me via email before I returned home!

Geraldine McKibbin

A visit to Josh for some massage. He was particular in understanding my issue and made suggestions for exercises to do at home. (Sent by email and the illustrations are excellent) The hands on massage was excellent T and I really felt the benefit

Sylvia

Rob was excellent. He listened to my problem and worked hard to massage the exact spot to help with the pain. His manipulations have helped a lot.

John Osborne

My first gym visit , Josh explained very thoroughly the exercises as we did them and afterwards sent me a summary of the exercises he wanted me todo at home. A very good session !

Maggie Raev

Thank you for an excellent Rehab session with Olivia Bannon. It was a very valuable experience.

Toby Guyett

Tom is very helpful and listens and adjusts my program as appropriate. He has a really good knowledge and is clearly passionate about his role and helping clients. He is also a really nice chap and takes the time to get to know you as well.

Janice McGuinness

This was my first visit and everything about it was really good, right from the first phone call to enquire about booking to my first appointment (with Craig Nurse who was brilliant). I was slightly trepidatious as I’d had such a good relationship with my long term physio back in Kent and when I moved here I thought I’d never find a practice as good. Thankfully I was wrong! Hatts are excellent!

Elaine Jeremiah

I saw a physio, Issy Anderson, regarding my shoulders. One was an old injury and the other was general wear and tear. I had a really great experience. Issy made me feel at ease. She asked me questions in some detail about my problems and then gave me a thorough examination as well as some exercises, which I've been doing regularly since I saw her. I feel very confident that Issy and the rest of the team at Hatt will be able to help me going forward. They are very professional in their approach and very helpful. Issy seems very knowledgeable and I feel for the first time since I had the initial injury that I will be able to make some real progress.

Toni Cushman

Olivia was able to answer all my questions when assessing me, and to demonstrate the different techniques when I was unsure - showing a lot of patience!

Jackie Wynne

I had a session with Harry to ascertain my level prior to re-starting in the Strength and Movement class after an enforced break of several months. We ascertained I had lost a lot of fitness but, as usual, I thoroughly enjoyed attempting various exercises. I’m looking forward to getting fitter again.