Patient testimonials

What it’s like to be a patient at Hatts

Andrew Stroud

A good initial visit to download problem. Jill is a good listener and made a good assessment. She did some work on the problem area and has given me exercises to do in readiness for my next Appt. So far, so good:)

Ursula Ann Lake

Urgent appointment for acute thoracic pain Erbot was very professional. Explained potential reasons for problem. How to deal with it. Gave massage and ultrasound,very helpful. Was insistent I continued with Dr's appointment I had after.....just as well as to top it all I have a chest infection. Follow up due next week with MSK issues.

Abbie Haines

Wow I was really out of my comfort zone entering Hatts, but the beautiful and caring receptionist soon put me at ease. Physiotherapy was lovely - talked through my health issues, my injury, hands- on treatment before giving me a diagnosis of the injury I had sustained . Then a little hands on treatment before offering me some exercises to do at home . Great physiotherapist who was passionate about his job and I felt like I mattered . Overall a wonderful experience - looking forward to my next treatment .

Sam Coakley

Friendly staff throughout the clinic, and my initial appointment with Melanie was relaxed, informative, and really helpful. She took the time to explain everything clearly and made me feel at ease. A very positive experience overall for my verruca treatment.

Sam Coakley

Friendly staff throughout the clinic, and my initial appointment with Melanie was relaxed, informative, and really helpful. She took the time to explain everything clearly and made me feel at ease. A very positive experience overall for my verruca treatment.

Natalie Smith

Melanie was great very knowledgeable and gave me a treatment plan for my feet which was great

Pippa Birch

First EVER visit to a podiatrist and I was NOT disappointed! Marcia explained everything really clearly, put me at my ease and treated my feet wonderfully. She was very knowledgeable about all things diabetic too. Thank you so much!

James Arnall-Culliford

Craig listened carefully to my progress and adapted the rehab plan accordingly. All exercises were demonstrated clearly, taught, and my form was checked. I have a clear path for the next month in my injury recovery.

Julie Dyer

Visit with Izzy at Devizes with shoulder injury. Everyone was very friendly and welcoming. Izzy was really good and attentive.

Penny Earley

I came to see Craig after my recent shoulder surgery. He gives you a warm welcome and an extremely good assessment of your condition. He guides you through exercises with care and professionalism. The encouragement and praise given is very rewarding. This also follows through at home as he sends you a bespoke exercise plan. I came two years ago when I had the same surgery on my other shoulder and Craig supported me through regular rehab sessions. I now travel to the Frome clinic especially to have Craig as I have every faith that the support will see me through this difficult time.

Stephen Davis

Lani gave very clear helpful instruction and advice. She was very professional, open and friendly.

Pete Hadden

Made to feel very much at ease, Ebot explained things well and I'm confident he'll be able to help me with my back problems.