A first visit to the clinic to discuss some arm and shoulder pain. First impressions are that this is a very well run, clean and friendly centre with helpful staff. The physio I saw, Zoe, for this first assessment was friendly, professional and thorough in diagnosing the main issue, explained exactly what the problem was and suggested a three stage plan to allow me to "get back to normal" before re-starting pilates and swimming (both of which I have had to abandon recently as the result of the shoulder problem). I received a follow up message with details of the exercises (including helpful video demonstrations) by the end of the day. Excellent service all round.