Patient testimonials

What it’s like to be a patient at Hatts

Jill Brown

I was very impressed by Iona Gilchrist’s handling of my diagnostic session. She listened really well and grasped the complexity of my problem quickly. She was able to clarify and explain the symptoms which I have been struggling with for some time. I felt understood and more hopeful as a result of her knowledge, her experience and her attention. Although I have some way to go to achieve positive results I left the session feeling lighter and very relieved. She was also able not to over promise but to be realistic about what I might expect in the future. It was a hugely helpful experience.

Peter Cox

Perfect. Saw Clementina the Podiatrist. Put my mind at rest, discussed the options for treatment plan. Looking forward to getting it sorted

Paul Newman

I was very impressed with the rehab class. Jake ran me through the whole process of what to expect and if I had any concerns with the programme, pain management being a top priority id anything becomes too much then he can tailor the programme accordingly as we go along. I am looking forward to attending the next class.

Suzanne Richardson

I found Clementina so helpful. I had dreaded showing my feet to anybody but she assured me she had seen worse. So much so I am looking forward to my next boat on 16th September

Brenda Bardwell

I found Ebot most knowledgeable and professional. His manner was quite exceptional, well spoken and gentle, he explained everything in a way that as a layman I completely understood. I left with confidence…

Sarah Hodgson

Excellent …Ollie was very empathetic, knowledgeable and reassuring. I am looking forward to starting my Pilates journey with you. Thankyou

Lindsay

It was great to meet Lani. She understood my difficulties and, after undergoing various exercises, I was left feeling extremely confident and hopeful that I would be able to overcome the problems that occurred during a long illness.

Elizabeth Arnold

First impressions of the clinic was a lovely clean and tidy space and met with a friendly welcome from the receptionists. I met Daniel for the first time who was friendly and welcoming. He took in-depth information about myself and my injury that I need help with and explained everything I need to do and have done to help with my recovery. I came away with a recovery plan and all appointments needed to help with this. Would highly recommend and very professional.

Caroline Ridsdill

I had a podiatry appointment with Clementina yesterday and was extremely impressed. She was welcoming, highly professional, and exceptionally thorough in both her assessment and diagnosis. She clearly explained the treatment options and kept me informed throughout the entire process, which immediately put me at ease. Coming from a medical background, I can confidently say the standard of care I received was excellent. I have every confidence in continuing my treatment here and would highly recommend Clementina and the team for their professionalism, expertise, and efficiency.

Pete Hadden

Following on from lumber spine rehab, wanted to learn some new strengthening / resistance exercises to further build my core stability. Oliver was very friendly and helpful and after an initial chat we went through a series of new exercises, most of which I can perform at home without any special equipment. Very worthwhile, will be doing two more sessions to help the new exercises become more familiar.

Richard Walker

Warm welcome. Caring staff. Clean and cool. Recommend foot clinic with Melanie. First visit but lived in area for five years.

Carol Kaye

I visited to discuss a way forward after back surgery. I wanted to know if Pilates was for me. Danny had reviewed my history with Hatt’s and had a handover from Ebot so he was aware of my situation which I was impressed with and came away with a satisfactory conclusion . I would just like to add the service I have received from both Danny and Ebot had been excellent, thank you!