What it’s like to be a patient at Hatts

Patient Testimonials


PhysioRehabMassagePodiatryGait AnalysisPilatesStrength & Movement

I was very impressed with the care and attention that was initially directed into diagnosing my personal physical problem. I was also very impressed with the massage treatment I received to the affected area and to the advice given to alleviate further exacerbating the condition - Paul Bancroft - 25/01/22 

My first podiatry appointment with Rachel went brilliantly. Rachel is kind, polite and made sure I was at ease from beginning to end. I had a ingrowing toe nail and was nervous upon arrival but thanks to Rachel I am now pain free and will feel at ease on my next appointment. Thankyou Rachel - Carly Crane - 25/01/22 

Satisfied with the service I received from the friendly team and the professional atmosphere in which they work. I felt comfortable and welcome. thank you. - Thelma Edwards - 25/01/22 

Lloyd met me on time , explained everything in a way which made reasons and activities to be undertaken very logical. He offered time to ask questions, showed me exactly what type of exercises I would be doing and also talked about reasons other participants may have for attending.
At all times he was charming and encouraging. - Val MacIntosh - 25/01/22 

Niamh was really excellent. She listened to what I wanted and proceeded to deliver it. No messing around, just superb service with results. Thank you Niamh! - Alison - 25/01/22 

Jill very helpful. I have been doing exercises, Still unable to walk unaided. Very early days though. Look forward to next appointment. - Vera Chapman - 24/01/22 

Very friendly and welcoming staff. Smiles all round and a very comfortable environment. An easy 5*. - Oliver Miller - 24/01/22 

My appointment at Hatt's clinic was very good. I was seen on time and Niamh was very courteous and conscientious in the questions she needed to ask me. She gave me treatment with explanation and also exercises to do at home, with a helpful A4 sheet on the condition which needs attention. Thank you -all very satisfactory. - Pauline Berryman - 23/01/22 

This was my first appointment with Emma and she put me at ease and didn't make me feel as if I was making a fuss about nothing. She was very pleasant and kept me aware of what she was doing. I am looking forward to my next appointment. - Sian Bacon - 21/01/22 

V Good. Treatment seemed beneficial with some aches in afternoon/evening. John got it just right and I look forward to my next session.
Byron - Byron Drage - 21/01/22 

I was very impressed with the whole experience from reception through to treatment which was excellent. The staff were friendly and professional and made me feel very relaxed. Jill took her time to explain every treatment and offered several ways of enhancing a speedy recovery from my injury. The follow up information is excellent and will assist me in gaining more mobility in my arm in a safe manner. Thank you. - Julie Lawless - 21/01/22 

Emma fed back to me (mum) on the phone and I was very impressed on the feedback she gave me about my child but as I wasn’t at the appointment myself I can’t comment further. Thanks - Tamsin - 19/01/22 

Dan was very patient and listened to everything I said and then gave very clear diagnosis and explanations about my bad knee. I hope the exercises will sort me out! Prompt and efficient and a very good experience for me so far at Hatt clinic. - Veronica Mackinnon - 19/01/22 

The first visit of a new physio treatment went very well. First I was questioned in great detail about the problem, its history and how it was affecting my daily life. A physical examination was followed by an extremely thorough physio treatment resulting in the first signs of pain relief. I was then given exercises to do at home which were later explained and illustrated in an email. In all an excellent visit. - Alan Hargreaves - 18/01/22 

Offered appointment within half an hour of phoning for one.
Excellent care from Niamh.
Clear diagnosis and clear instructions for working towards recovery.
Niamh was very encouraging but realistic about the time it will take to make progress.
Very reassuring and positive.
Thank you! - Sarah McLuskie - 18/01/22