If you are considering applying for our Private Clinic Receptionist Role, you will love working with people.

Being part of our Patient Services Team you are the glue that holds our clinical team and patients together. You are the first impression, the last impression and everything in-between for our patients.

Essentially, you are the very Heart of Hatt’s! You will share the team’s commitment of ‘approaching everyday with positivity, enthusiasm and commitment. We want our customers to feel WOW’d and us to feel proud’.

When you join Hatt’s you join the mission of ‘inspiring people to prioritise their health, helping them to keep moving and active throughout their lives’ which is why your days will be challenging, varied and incredibly fulfilling.

You’ll be supported in a way you have never experienced before, regular one to ones with your line manager, peer reviews, 4 monthly appraisals and fortnightly in- service training and a team who make it their mission to support and encourage you everyday to be the best version of you.

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Your role as a Private Clinic Receptionist at Hatt's

Your role will be to provide a gold standard level of service for our patients.

Your daily tasks will include:

Making sure the clinic is running like clockwork
Managing the responsibilities to ensure we offer a gold standard level of care to our patients
Managing all patient enquiries by phone and email and directing them to the appropriate service
Creating a tidy and welcoming environment for our patients
Supporting your colleagues in clinic
Managing project work alongside running the clinic and other administration duties

We run very successful, busy clinics so you will often be working with another team member on front of house throughout the day. Whether you are with someone else or working by yourself you will work without supervision on a day-to-day basis, giving you the responsibility of running the clinic and the autonomy to make decisions. This can provide great job satisfaction and fulfillment for the right candidate.

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Daily interactions with incredible patients

As a Patient Services team member, most of your day will be centred around our patients, so building a strong rapport with them is the key to success – and the more you put in, the more you’ll get out.
No day is ever the same and you’ll welcome a variety of patients into the clinic such as:

An over 50s England hockey player getting back into action after an injury
A 70-year-old man preparing for an epic sailing tour around the world
A 15-year old boy on his journey to the Olympics
A 65-year-old grandma wanting to get stronger and fitter to spend quality time being active with her grandchildren

Work alongside a brilliant team

You will work in at least 2 of our clinics in Devizes, Marlborough and Frome – giving you the opportunity to work with different team members each week.

All of our clinics have excellent facilities and are maintained to a very high standard. Our reception areas are open and welcoming, we have immaculate treatment rooms that are modern and well equipped, as well as a dedicated rehab and studio facilities with all the kit.

You’ll be supporting and working alongside a great team of musculoskeletal professionals who are all on hand to help you with any clinical queries you might have.

Based in the beautiful South West region

All three clinics are situated within walking distance of town making them ideally located for a bite of lunch or a drink with your colleagues after work.

The Frome and Devizes clinics are both located right next to the river and canal – a great spot for a stroll to help you re-set and re-energise at lunchtime.

The Marlborough clinic is a stone’s through away from the bustling high street making it the perfect place to grab a coffee and wander through the shops on your lunch break.

Why choose Hatt’s?

We invest in YOU

You'll receive significant support and guidance to help you become the best version of yourself and deliver your role to the best of your ability through regular training and 1:1s.

Work closely and collaboratively

Each member of our Patient Services team is incredibly friendly, proactive and welcoming. As a Private Clinic Receptionist, you'll work closely with your team members to deliver a gold standard service to our patients.

Make a difference

We've worked incredibly hard to build a strong reputation locally as a leading healthcare provider and we strive to deliver this every day.

As part of the Hatt team, you'll be helping us inspire more of the local community to prioritise their health and movement and live longer, healthier and happier lives.

Fantastic career progression

The possibilities are endless at Hatts and we're proud to offer fantastic progression within our Patient Services team. If this is something you're interested in, we'll work with you every step of the way to achevie your goals.

These are just a few of the many benefits to becoming part of the Hatt team. Take a look at the benefits & perks and our culture tabs to explore the other highlights of working at Hatt’s.

Apply now

Current Vacancies

Private Clinic Receptionist

JOB OVERVIEW
Location	Devizes, Marlborough and Frome
Salary	£22,880
Hours	40 hours per week (part time hours considered)
Why should you come and join our team?	You want to join a team who looks after you from the moment you accept the job offer, with a structured induction plan, a supportive team, regular 1:1’s and performance reviews. You like the idea of working in smart, modern clinics, delivering our mission by helping to keep our lovely patients moving and active throughout their lives. Perhaps you want to improve your own health and well-being? We will give you a free weekly Strength & Movement, Pilates or Rehab class (you choose), 50% off our other services and 25% discount for our retail products and bespoke orthotics. If that’s not enough, you’ll also have complimentary access to our Gym Studio (when classes aren’t running, of course). We also offer a generous 6.5 weeks holiday allowance, rising to 7.5 weeks the longer you are with us.
What will I achieve in my first 12 months?	You will start with a structured 12 week induction plan, designed to ease you in and equip you with the skills you need to be effective in the role. You’ll be taught how to deliver our gold standard service, ensuring our patients are always at the forefront of your decision making. In addition, you’ll learn how to use our Private Practice Software to manage diaries and appointments, how to take payments and how to manage customer accounts. In this role, you will have the autonomy and independence to make decisions and find solutions and you’ll have a real influence over the standard of service we deliver. You’ll be trusted to carry out your job to the best of your abilities and given plenty of support, training and development to ensure you have the skills you need to do that. As you progress through your induction plan and your confidence in the role grows, you may decide to get involved in additional projects, or absorb new responsibilities based on your strengths and interests. If you have the motivation and drive to develop, we will provide the support and opportunity to help you get to where you want to be. Finally, let’s not forget that you will also be attending a social event or two (or three..) which will help you build relationships and have fun.
Okay, I like the sound of this! What do you need from me?	You’ll need: At least 3 years of customer service experience A full driving license and access to your own vehicle Exceptional people skills A genuine desire to help people To enjoy working as part of a supportive team (and making the most of our social calendar) To welcome and encourage feedback and coaching in order to develop your skills An ability to stay calm and work efficiently under pressure The energy and drive to help us deliver our mission – to keep people moving and active

Sound like you? We’d love you to apply.

To apply, please e-mail steve@hattclinic.co.uk to arrange an informal chat about the role.

TIP: Before you apply, check out the rest of our recruitment site to learn more about us, our values, and how our recruitment process works. You might discover a useful tip or two.

What our Patient Services team say

JoLead Patient Services

"Right from my first interview I felt like I belonged at Hatt’s"

Read Jo's story

JuliaLead Patient Services

"I'm very grateful for the time, energy, and belief I have been shown since I started."

Read Julia's story

FAQs

Are my working hours likely to change?

We try to keep your hours as consistent as possible. There may be circumstances where you may need to adapt your hours but this will be discussed with you and with plenty of notice.

Will you contribute towards my pension?

Yes, we contribute up to 3% and we encourage you where possible to contribute also.

How much annual leave is available?

Annual leave at Hatt’s is generous because we appreciate how hard everyone works and how important rest and recuperation is. You will receive 6.5 weeks of annual leave (including bank holidays) which increases to 7.5 weeks the longer you are with the company.

Is there parking outside the clinics?

There is free parking available within a 5-minute walk to our Frome and Devizes clinics. The is a pay and display car park right outside our Marlborough clinic and free parking around a short walk away from the clinic.

Will you provide me with a uniform?

Our Patient Services team don’t wear a uniform. However, we do have a dress code that is smart and professional wear.

Will I be required to work evenings and weekends?

It depends on your role within the company. As a health and movement clinic, we need to be able to offer availability before and after work and sometimes at weekend to accommodate the needs of our patients. We recognise that you have personal commitments, and we always take these into consideration as much as we can when putting your diary hours together.