Private receptionist

If you are considering applying for our Private Clinic Receptionist Role, you will love working with people.

Being part of our Patient Services Team you are the glue that holds our clinical team and patients together. You are the first impression, the last impression and everything in-between for our patients.

Essentially, you are the very Heart of Hatt’s! You will share the team’s commitment of ‘approaching everyday with positivity, enthusiasm and commitment. We want our customers to feel WOW’d and us to feel proud’.

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When you join Hatt’s you join the mission of ‘inspiring people to prioritise their health, helping them to keep moving and active throughout their lives’ which is why your days will be challenging, varied and incredibly fulfilling.

You’ll be supported in a way you have never experienced before, regular one to ones with your line manager, peer reviews, 4 monthly appraisals and fortnightly in- service training and a team who make it their mission to support and encourage you everyday to be the best version of you.

Your role as a Private Clinic Receptionist at Hatt's

Your role will be to provide a gold standard level of service for our patients.

Your daily tasks will include:

  • Making sure the clinic is running like clockwork
  • Managing the responsibilities to ensure we offer a gold standard level of care to our patients
  • Managing all patient enquiries by phone and email and directing them to the appropriate service
  • Creating a tidy and welcoming environment for our patients
  • Supporting your colleagues in clinic
  • Managing project work alongside running the clinic and other administration duties

We run very successful, busy clinics so you will often be working with another team member on front of house throughout the day. Whether you are with someone else or working by yourself you will work without supervision on a day-to-day basis, giving you the responsibility of running the clinic and the autonomy to make decisions. This can provide great job satisfaction and fulfillment for the right candidate.

Over the years we’ve received some fantastic feedback from these loyal and raving fans.
Take a look at their comments here.

Private Clinic Reception Team

Current Vacancies

We don’t have any active vacancies available at the moment. However, if you think you’d be a great fit, we’d love to hear from you. Send us an email to introduce yourself at

What our Patient Services team say

JoSenior Patient Services

"Right from my first interview I felt like I belonged at Hatt’s"

JuliaLead Patient Services

"I'm very grateful for the time, energy, and belief I have been shown since I started."


We try to keep your hours as consistent as possible. There may be circumstances where you may need to adapt your hours but this will be discussed with you and with plenty of notice.

Yes, we contribute up to 3% and we encourage you where possible to contribute also.

Annual leave at Hatt’s is generous because we appreciate how hard everyone works and how important rest and recuperation is. You will receive 6.5 weeks of annual leave (including bank holidays) which increases to 7.5 weeks the longer you are with the company.

There is free parking available within a 5-minute walk to our Frome and Devizes clinics. The is a pay and display car park right outside our Marlborough clinic and free parking around a short walk away from the clinic.

Our Patient Services team don’t wear a uniform. However, we do have a dress code that is smart and professional wear.

It depends on your role within the company. As a health and movement clinic, we need to be able to offer availability before and after work and sometimes at weekend to accommodate the needs of our patients. We recognise that you have personal commitments, and we always take these into consideration as much as we can when putting your diary hours together.