Being part of our Patient Services Team at Hatt’s you are the glue that holds our clinical team and patients together. You are the first impression, the last impression and everything in-between for our patients.
Patient Services Team
Are you a passionate receptionist that loves working with people?
When you join Hatt’s you join the mission of ‘inspiring people to prioritise their health, helping them to keep moving and active throughout their lives’ which is why your days will be challenging, varied and incredibly fulfilling.
Your role as a Private Clinic Receptionist at Hatt’s
Your role will be to provide a gold standard level of service for our patients.
Your daily tasks will include:
- Making sure the clinic is running like clockwork
- Managing the responsibilities to ensure we offer a gold standard level of care to our patients
- Managing all patient enquiries by phone and email and directing them to the appropriate service
- Creating a tidy and welcoming environment for our patients
- Supporting your colleagues in clinic
- Managing project work alongside running the clinic and other administration duties
We run very successful, busy clinics so you will often be working with another team member on front of house throughout the day. You will work without supervision on a day-to-day basis, giving you the responsibility of running the clinic and the autonomy to make decisions. This can provide great job satisfaction and fulfilment for the right candidate.
People focus
As a Patient Services team member, most of your day will be centred around our patients, so building a strong rapport with them is the key to success.
Team Hatt’s
You will be blown away by the support you will get from your team mates. Both in work and outside of work.
Growth and development
You will be coached and supported to be the best version of you.
What our Patient Services team say…
“I’m very grateful for the time, energy, and belief I have been shown since I started.”
Julia Cunningham Lead Patient Services
“Right from my first interview I felt like I belonged at Hatt’s”
Jo Taylor Lead Patient Services
Frequently Asked Questions
Are my working hours likely to change?
We try to keep your hours as consistent as possible. There may be circumstances where you may need to adapt your hours but this will be discussed with you and with plenty of notice.
Would you contribute towards my pension?
Yes, we contribute up to 3% and we encourage you where possible to contribute also.
How much annual leave is available?
Annual leave at Hatt’s is generous because we appreciate how hard everyone works and how important rest and recuperation is. You will receive 6.5 weeks of annual leave (including bank holidays) which increases to 7.5 weeks the longer you are with the company.
Is there parking outside the clinics?
There is free parking available within a 5-minute walk to our Frome and Devizes clinics. There is a pay and display car park right outside our Marlborough clinic and free parking around a 15-minute walk away from the clinic.
Will you provide me with a uniform?
Our Patient Services team don’t wear a uniform. However, we do have a dress code that is smart and professional wear.
Will I be required to work evening and weekends?
It depends on your role within the company. As a health and movement clinic, we need to be able to offer availability before and after work and sometimes at weekend to accommodate the needs of our patients. We recognise that you have personal commitments, and we always take these into consideration as much as we can when putting your diary hours together.